I think gaming is becoming a problem for me — what should I do?

First, use af999's self-exclusion tool to block access to the platform. Then contact our support team via live chat or email at support@af999.bar. Our team is always ready to provide advice and assistance in Bengali.

🛡️ Safe & Responsible Platform

af999's Responsible Gaming — your protection is our priority

af999 believes that gaming should be a source of enjoyment only. We are always ready to ensure your control and safety.

Our Commitment

At af999, we put entertainment first. Betting and casino gaming can be an enjoyable experience — when approached with awareness. We follow multiple protection tools and policies to ensure the safety of every user on our platform.

We believe responsible gaming is not a restriction — it is a healthy habit that makes your experience more enjoyable over the long term. On this page you can learn how to use af999's tools to keep yourself protected.

For users aged 21 and above only
Set your own deposit limits
Self-exclusion and time-out options available
24/7 support in Bengali and English
Platform secured with SSL encryption

What does responsible gaming mean?

Responsible gaming is the practice where you:

View gaming as entertainment only, not as a source of income
Set a budget in advance and stay within that limit
Do not place more bets to try to recover money you have lost
Set your own time limits for gaming and stick to them
Take breaks when needed or seek help

af999's Protection Tools

Deposit Limit

Decide for yourself the maximum amount you will deposit each day, week, or month. Once a limit is set it takes effect immediately and prevents you from going beyond your own budget.

Time-Out Feature

Use the time-out feature when you need a temporary break. Your account can be suspended for a set period ranging from 24 hours to several weeks.

Self-Exclusion

Choose the self-exclusion option if you want a longer break from gaming. This option completely blocks access to your account and cannot be easily reversed.

Session Time Reminder

Keep track of how long you have been playing. Enable reminders after a set time so you do not spend too long and maintain balance in your daily life.

Age Verification

Age is verified at the time of registration at af999. Our platform is for users aged 21 and above only. We take strict measures to prevent access by underage users.

24/7 Support

If you run into any issue or need help at any time, contact us via live chat. Support is available in both Bengali and English, and you can also reach us by email.

af999 is for users aged 21 and above only. We are committed to protecting underage users.

Signs of Problem Gambling

Recognise the warning signs

Consider seeking help if any of the following apply to you:

Placing repeated bets to try to recover lost money
Spending beyond your set budget
Hiding the amount you gamble from family or friends
Prioritising gaming over sleep, eating, or work
Feeling restless or anxious when you cannot play
Seeing gaming as a way to solve financial problems

Build healthy gaming habits

Following the tips below keeps gaming an enjoyable and safe experience:

Set a budget in advance and be mentally prepared to lose that amount
See wins as enjoyment and losses as the cost of entertainment
Do not play when you are tired, upset, or under the influence of alcohol
Take regular breaks — at least 10-15 minutes every hour is healthy
Give time to other hobbies and family so you do not become overly dependent on gaming

Activate Protection Tools

After logging in to your af999 account, follow the steps below to easily manage your own protection settings.

Access Account Settings

After logging in to af999, click your profile icon at the top right and look for the "Responsible Gaming" option.

Set a Deposit Limit

Set a daily, weekly, or monthly deposit limit. Reducing a limit takes effect immediately; increasing a limit takes effect after a set period to prevent impulsive decisions.

Choose Time-Out or Self-Exclusion

Choose time-out (24 hours to several weeks) for a short-term break and self-exclusion for a longer-term break. Once self-exclusion is active, you will need to contact the support team to reactivate your account.

Enable Session Reminders

Activate session reminders to receive pop-up notifications after a set time. This will remind you how long you have been playing and help you take a break when needed.

Contact Us If You Need Help

If you have trouble changing any setting or need direct assistance, contact our team via live chat or email at [email protected].

Protection of Underage Users

af999 firmly believes that online gaming is for adults only — the minimum age to open an account on our platform is 21. If there are children or teenagers in your household, it is your responsibility to ensure they cannot access your account.

Take the following steps:

Keep your login password confidential at all times and change it regularly.
Log out after using a shared device and clear the browser cache.
Use parental control software on family devices.
Do not expose your account balance or transaction details in front of children.
If you have any suspicion, notify the support team immediately.

Contact the Support Team

We are always here for any concerns or issues.

24/7 Live Chat — Bengali & English

[email protected]

Responsible Gaming FAQ

After logging in to af999, go to Account Settings and set your daily, weekly, or monthly deposit limit from the "Responsible Gaming" section. Reducing a limit takes effect immediately. You can contact us via live chat for help.

Time-out is a short-term break — typically from 24 hours to a few weeks. Your account is reactivated automatically after that period. Self-exclusion is a longer-term option — once activated, access to your account is blocked and you will need to contact the support team to reactivate it.

You must be at least 21 years old to open an account and participate in any game at af999. Age is verified at registration. Accounts belonging to underage users are closed immediately.

First, use af999's self-exclusion tool to block access to the platform. Then contact our support team via live chat or email at [email protected]. Our team is always ready to provide advice and assistance in Bengali.

Yes. If you believe someone you know is in trouble, write to [email protected] with the details. Our support team will assess the situation and discuss possible steps. Every effort will be made to provide the best possible assistance while protecting the account holder's privacy.

No. While self-exclusion is active, no bonuses, promotional emails, or marketing communications will be sent. Deposits and withdrawals on the account are also not possible during this period.

Enjoy af999's world-class gaming safely

Follow responsible gaming guidelines and experience cricket betting, slot games, and live casino at af999 today.

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